Privacy Policy

At SNmart, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use the SNmart mobile application.

By using our services, you agree to the practices described in this policy.

1. Information We Collect

To provide a seamless grocery shopping experience, we collect:

• Personal Information: Name, email address, phone number, and precise delivery addresses.

• Location Data: We may collect GPS location data to help our delivery partners find your doorstep quickly.

• Payment Information: Payment method details (processed securely via encrypted third-party gateways; we do not store your full card details or CVV).

• Technical Data: IP address, browser type, device information, and app usage patterns to improve performance.

2. How We Use Your Information

Your data allows us to:

• Fulfill Orders: Process payments and deliver groceries to the correct location.

• Personalize Shopping: Suggest products based on your previous purchases and preferences.

• Communicate: Send order status updates, delivery partner tracking links, and promotional offers (if opted-in).

• Security: Detect and prevent fraudulent transactions or account misuse.

3. Sharing of Information

We do not sell your personal data. We only share information with:

• Delivery Partners: So they can reach you with your order.

• Payment Processors: To facilitate secure transactions.

• Service Providers: For cloud hosting, analytics, and customer support tools.

• Legal Authorities: Only when required by law to protect our rights or comply with judicial proceedings.

4. Cookies & Tracking

We use cookies and similar technologies to:

• Keep you logged in across sessions.

• Remember items in your shopping cart.

• Analyze which categories (e.g., "Fresh Produce" or "Dairy") are most popular to improve our inventory.

5. Data Security

We prioritize your data's safety through:

• SSL Encryption: Secure data transmission for all transactions.

• Restricted Access: Only authorized personnel can access sensitive user data.

• Regular Audits: Constant monitoring of our systems for potential vulnerabilities.

6. Your Rights

You are in control of your data. You have the right to:

• Access & Export: Request a copy of the data we hold about you.

• Update: Correct any inaccuracies in your profile or addresses.

• Delete: Request the permanent deletion of your SNmart account and data.

• Opt-out: Unsubscribe from marketing emails or SMS at any time via account settings.

7. Data Retention

We retain your information only as long as your account is active or as needed to provide you with services, comply with tax laws, and resolve any disputes.

8. Legal Compliance

This policy is drafted in accordance with:

• Information Technology Act, 2000

• Digital Personal Data Protection (DPDP) Act (where applicable)

• Consumer Protection (E-Commerce) Rules, 2020

9. Contact Us

For any privacy-related inquiries or to exercise your data rights, please contact our Data Protection Officer:

• Email: privacy@snmart.com

• Grievance Officer: [Name/Contact Details]

• Official Website: https://snmart.com